Membership
The Vault terms and conditions
Face and Co Belfast, 611 Lisburn Road, Belfast BT9 7GT.
1. The membership
The Vault is a monthly membership operated by Face and Co Belfast, 611 Lisburn Road, Belfast BT9 7GT.
2. Setting your monthly figure
You choose a monthly figure between £40 and £300. Your discount is 1% off eligible treatments for every £10 of your monthly figure, to a maximum of 30%.
3. Your Vault balance
Your monthly payments build in your Vault, held against your name and redeemable against treatment at the clinic. Your balance is not a cash deposit, cannot be withdrawn as cash, and does not earn interest. Your balance does not expire while your membership is active.
4. Your discount
Your discount is applied to eligible treatments at the point of treatment, in addition to any Vault balance used. Eligible treatments are listed in the client portal and may change from time to time. Discounts cannot be combined with other offers or promotions.
5. Priority booking
Vault members receive early access to weekend and late night appointments, released to members seven days before general booking opens. Priority booking does not guarantee availability of any specific date or time.
6. Minimum term
Membership runs for a minimum of twelve consecutive monthly payments from the first payment date.
7. Your right to cancel within fourteen days
As you join online, you have fourteen days from joining to cancel and receive a full refund of anything paid, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Contact hello@faceandcobelfast.com to cancel within this period.
8. Cancelling after fourteen days
After the fourteen day period you are committed to the twelve month term. If you cancel before the term ends, your Vault balance remains redeemable against treatment for six months from the cancellation date, after which it expires. Your member discount ends on cancellation.
9. After twelve months
Membership continues monthly until you cancel with thirty days notice. Your balance continues to build and remains redeemable.
10. Changing your monthly figure
You may increase your monthly figure at any time and your discount rises with it from the following payment. Reductions take effect at the end of the current twelve month term.
11. Failed payments
If a payment fails we will contact you and attempt collection again. If two consecutive payments fail, your membership and discount are suspended until payments resume. Your existing balance is unaffected.
12. Pausing
Membership may be paused for up to three months for pregnancy, illness or other significant circumstances, at our discretion. Pause requests must be made in writing to hello@faceandcobelfast.com and take effect from the next payment date. The twelve month term extends by the length of the pause.
13. Clinical suitability
Membership does not guarantee suitability for any treatment. All treatment requires an in person clinical assessment. If you are found unsuitable for the treatments you intended, we will discuss alternatives with you or refund your Vault balance in full.
14. Changes to these terms
We may change these terms or the eligible treatment list with thirty days written notice. If a change materially disadvantages you, you may cancel without penalty and receive a full refund of your Vault balance.
15. Transfers
Membership and Vault balances are personal to you and cannot be transferred, gifted or sold.
16. Data
Your details are processed in line with our privacy policy and UK GDPR.
Discounts apply to eligible treatments only and vary by treatment. All treatment requires an in person clinical assessment for suitability and accurate pricing. Membership is not a substitute for clinical consultation. Minimum term twelve months.